How can we help?

Help with subscriptions, refunds, Pro accounts, safety and your account.

Contact us

Fastest: in the app, go to Account → Support and open a ticket. You'll get replies in the app.

Email: support@baitkast.com

Mail: BaitKast / THE HARD WAY COMPANY, LLC, P.O. Box 128, Galesville, MD 20765

We answer as soon as possible. Reports of abuse are usually reviewed within 24 hours.

Subscriptions and payments

How do subscriptions work?

Each subscription is a monthly subscription to one Pro and one tier (Basic, Pro or Platinum). You pay on Stripe's secure page, and the payment goes directly to the Pro. BaitKast keeps a 10% fee.

How do I cancel?

Open the Pro's page or Account → My Subscriptions, tap Manage, then Cancel Subscription. You keep access until the end of the month you paid for and won't be charged again. You can undo it before then with Keep My Subscription.

Can I get a refund?

Refunds are the Pro's decision, because payments go to the Pro. You can ask within 30 days of a payment: Manage → Request a Refund. Pros are asked to answer within 7 days. If yours doesn't, contact Support. BaitKast can stop future charges but can't guarantee a refund.

My card was declined. What now?

Your access pauses until the payment goes through. Tap Update Card in Account or on the Pro's page to enter a new card on Stripe's secure page. Stripe tries again, and your access comes back as soon as it's paid.

How do upgrades and downgrades work?

An upgrade starts right away: you pay the difference between the two monthly prices now, and your billing date stays the same. A downgrade starts at your next renewal.

A Pro changed their price. What happens to me?

You're notified, and you keep your current price until your first renewal at least 7 days after the change. You can cancel anytime before then.

For Pros

How do I become a Pro?

In the app, go to Account → Become a Pro. Agree to the Pro Terms, pay the $20 yearly Pro membership, and connect Stripe for payouts. Then set your tier prices in Account → Subscription Pricing.

Can I get my $20 membership back?

Yes, within 5 days of paying, from Account → Pro Setup → Request a Refund. Stripe's processing fee (about $0.88) isn't returned. After 5 days, memberships aren't refundable. You can turn off auto-renew anytime.

How do I get paid?

Subscribers pay directly into your own Stripe account, and Stripe pays out to your bank. BaitKast's 10% fee is taken automatically. If Stripe needs something from you, the app lets you know under Payouts.

How do I refund a subscriber?

Go to Earnings, tap the payment, and choose a partial or full refund. A full refund of the current month ends that subscriber's access. BaitKast returns its share automatically.

Your account

I forgot my password.

On the Log In screen, enter your email and tap Forgot password?. We'll email you a reset link. Check your spam folder if it doesn't arrive within a few minutes.

How do I change my name or photo?

Account → Edit Profile.

How do I delete my account?

Account → Delete Account. Your subscriptions stop renewing right away, and we finish deleting your account within 30 days. A Pro's account closes after their subscribers' paid month ends. Payment records are kept, without your name, for as long as tax law requires. See the Privacy Policy for details.

Safety

How do I report a post, profile or message?

Tap ••• on a post or profile and choose Report, or press and hold a message and choose Report Message. Reports go to BaitKast, not to the person you report. If someone is in immediate danger, call 911 first.

How do I block someone?

Tap ••• on their profile and choose Block. You won't see their posts, profile or messages. Blocking doesn't cancel a subscription; cancel separately if you want. Unblock anytime from Account → Blocked.

Someone posted my photo or content without permission.

Send a copyright notice to copyright@baitkast.com following our Copyright & DMCA Policy. Include the six items the policy lists so we can act on it.

Policies

Terms, Privacy and rules